Hello there!

I'm Jennifer Piedad

A customer service representative with almost 5 years of experience in Retail, Logistics and Order processing

5

years of working experience in customer service

About me

As a customer service professional, I prioritize understanding and addressing the unique needs of each customer. I always follow L-E-R (Listen- Empathize-Resolution) approach in solving customer concerns to ensure that every interaction is positive and productive.

Good customer service, to me, means going above and beyond to provide timely and effective solutions, fostering trust and satisfaction. My commitment to excellence drives me to continuously improve and adapt, ensuring that I meet and exceed customer expectations.

Skills & Experience

Combining proven experience with a diverse skill set, I thrive on turning ideas into impactful solutions. I’m passionate about continuous learning and applying my expertise to achieve meaningful results.

My Skills

Technical Proficiency

80%

Time Management

80%

Self-Motivation

100%

Stress Management

80%

Collaboration

100%

Continuous Learning

100%

Task Execution

100%

Adaptability

100%

Virtual Assistant

September 2023 - Present

PhelpsUnited LLC

Ecommerce Accounting Clerk

August 2021 - September 2023

KDCI Outsourcing

Customer Service Representative

August 2019 - March 2021

Sutherland Global Services

Bachelor of Science in Accounting Technology

2015 - 2019

Tertiary | Tarlac State University

Makabulos Memorial High School

2012 - 2015

Secondary

St. Mary’s Academy of Sto. Nino

2011 - 2012

Secondary

Perez Elementary School

2005 - 2011

Primary

Services

Customer Service

Providing personalized support to address customer inquiries, resolve issues, and ensure a positive experience with products or services.

Bookkeeping

Managing financial records by recording transactions, tracking expenses, and maintaining accurate financial statements for informed business decisions.